Effective Date: February 1, 2025

1. Introduction

At VYGA Marketing, customer satisfaction is our priority. We strive to provide high-quality solar energy solutions, including MNRE registration, KSEB paperwork assistance, structural work, EMI loan assistance, and maintenance services.

This Refund & Return Policy outlines the terms under which refunds, cancellations, and returns are processed. By using our services, you agree to these terms.

For any questions, reach out to us via Vygamarketing2023@gmail.com or visit https://vygamarketing.com/.

2. Eligibility for Refunds & Cancellations

We understand that circumstances may change, and we aim to provide a transparent and fair refund policy.

Full Refunds (Before Work Begins)

• Customers can request a 100% refund if they cancel before work has commenced.
• The cancellation request must be made in writing via email to ensure proper documentation.

Partial Refunds (Ongoing Services)

If a service is already in progress, a refund may be issued after deducting costs incurred, such as:

• Administrative & processing fees (e.g., MNRE & KSEB paperwork).
• Cost of materials or labor already utilized.
• Any third-party charges that are non-refundable.

Non-Refundable Services

• Services that have been fully delivered and completed.
• Fees paid for government approvals, permits, or regulatory paperwork.
• EMI loan assistance fees (processed by banks and outside our control).

3. Refund & Cancellation Process

To ensure a hassle-free refund process, customers must follow these steps:

Request Submission

• Send an email to Vygamarketing2023@gmail.com with details of your order and the reason for cancellation.

Review & Approval

• Our team will review your request and determine eligibility within 3-5 business days.

Refund Processing

• Approved refunds will be processed within 7-14 business days via the original payment method.
• Customers will be notified of the refund status via email.

4. Return Policy for Equipment & Installations

Since our solar energy solutions involve customized installations, returns are generally not applicable. However, we provide:

• Warranty-based replacements for defective components (as per manufacturer policies).
• Free maintenance for 5 years on eligible solar installations.
• Service corrections in case of any installation-related issues.

5. EMI Loan Assistance & Refunds

• EMI loans are provided through partner banks and are subject to bank policies.
• Any cancellations or refunds related to EMI payments must be requested directly with the bank.
• VYGA Marketing is not responsible for refund approvals related to bank financing.

6. Exceptions & Special Considerations

We assess refund requests on a case-by-case basis in scenarios such as:

• Project delays caused by third parties (e.g., government approvals or bank loan processes).
• Customer-requested modifications after service initiation.
• Refunds due to unforeseen external factors (e.g., regulatory changes).

We always strive to find a fair resolution based on the specific circumstances.

7. Limitation of Liability

VYGA Marketing is not liable for:

• Delays caused by third-party service providers, banks, or regulatory agencies.
• External factors such as natural disasters, strikes, or government policy changes.
• Customer misuse, negligence, or unauthorized modifications of installed systems.

Our total liability is limited to the amount paid for the specific service.

8. Contact Us

For refund, return, or cancellation inquiries, feel free to contact us:

Email: Vygamarketing2023@gmail.com

Phone: 9074317407
Website: https://vygamarketing.com/